Managing your subscriptions and DNS records on our website
Understanding how to manage your subscriptions and handle DNS records is essential for maintaining your online presence. This short guide will walk you through accessing your subscriptions and provide information on managing DNS records using an outside host.
Accessing and managing subscriptions
- Log in: To start, ensure you are logged into your account.
- Navigate to the dashboard: Once logged in, locate and click on the “My Website” option in the top right-hand corner of the page.
- Subscription management: Inside the dashboard, you will have full access to all your active subscriptions. Here, you can manage, edit, or update your subscriptions as needed.
Handling DNS records with outside hosts
It’s important to note that if your nameservers are pointing to an external host (not hosted by us), our support for DNS records is limited. Here’s what you need to know:
- Limited assistance: If your nameservers are not pointing to our servers, we will not be able to help you manage your DNS records.
- Seeking support: If you need help changing your nameservers to ours or have specific requests regarding the changes, we’re here to help.
How to request support for nameserver changes:
- Reach out: Contact our support team by sending an email to [email protected].
- Provide details: In your email, include a detailed explanation of the changes you need assistance with.
- Wait for assistance: An agent from our team will reach out to provide the necessary support to make the changes.
Managing your subscriptions and understanding the nuances of dealing with DNS records when using an outside host is pivotal for your website’s success. Should you encounter any issues or require assistance, our support team is ready to help you navigate these processes. Remember, effectively managing these elements ensures a smoother online operation for your endeavors.