FREQUENTLY ASKED QUESTIONS

A free logo? Seriously, what's the catch?

No catch. You can design and save up to six logos at Logomaker.com. Then, when you're ready to use your logo, simply copy the HTML code from your account into your website.

Thanks for my free logo! What can I do for you?

Well, to be honest, we don't expect you to do anything for us. But if you tell your friends and coworkers about Logomaker, we'd be grateful. Like us on Facebook or click the +1 button at the top of this page. Or you could write about us on your blog or Twitter. Best of all, just paste this code into your blog or website:
<a href="http://www.logomaker.com">I got my free logo at Logomaker!</a> . If you do, please let us know so we can let the whole Logomaker community know what you've written. Thanks!

I need a logo for something other than a website. What can you do for me?

In addition to the free web-ready logo, you can also purchase higher-resolution files of your logo (for just $49) that can be used for business cards, signs, brochures, posters, printing, and just about anything else you can imagine.

I'm not a designer. Heck, I can't even draw. Will it work for me?

Yes. In fact, you are exactly who we had in mind when we built Logomaker. You don't need any design experience or expensive software. We'll help you choose from thousands of icons created by our professional design team, match your favorite with just the right font, and then tweak the colors and spacing until it's just right.  You won't believe how easy and quick the whole process is. Try it now.

Okay, so how does Logomaker work?

Simply click the "Start Now" button to launch the Logomaker tool. You'll need flash installed on your computer (download it here). Then you'll choose your industry and begin browsing through the icons. Once you find the perfect icon, you simply add a name or text. Then play with different fonts, sizes and colors.  It won't turn you into Paul Rand (the guy who designed the IBM and UPS logos), but with Logomaker, you can design a darn good logo in just a few minutes.

Can I save my logo designs for later?

Absolutely. In fact, you can build and save up to six different logos in your account (you'll need to register for an account, but that's free too). Then you can come back anytime to download your web-ready logo or purchase a higher resolution file.

What kinds of icons can I choose from?

Logomaker includes thousands of different symbols or icons to choose from. Icons like animals, letters, swirls, shapes, objects—too many to name here. The best way to see what you can choose from is to try the tool—it's free so you've got nothing to lose.

What if I don't find any icons I like?

We doubt that will happen, but if it does, just let us know and we'll connect you with a designer who can help create several distinct logo concepts specifically for your project. There is an extra charge for this service.

How many colors can I use to create my logo?

Logomaker uses hundreds of Hex Code colors to create your logo (this is the way websites render colors). The final files you can download will display colors in CMYK format, which makes it easy and inexpensive to print. With Logomaker, it's easy to choose from thousands of colors that a professional printer can match your color selections exactly.

I printed my logo and the colors don't match what I see on screen. What gives?

This is very rare. But when it happens, there is a good reason for it.

Your computer monitor displays colors using red, green, and blue dots of light. This color system is called RGB. When you print your logo on paper, your printer uses four colors of ink: cyan, magenta, yellow, and black (a color system called CMYK) to create all the colors you see.

Because each system uses different technologies to display the same colors, occasionally the colors you see displayed on your screen will look a little different from the colors on a printed page. Most of the time, the colors look the same.

In addition, your computer monitor settings are unique. Adjusting brightness, contrast, and chroma (a measure of color purity) on your monitor can also alter the way your computer displays colors. Your logo may look different on your computer at work and your computer at home, even though the actual colors in your logo file are the same.

Like we said, this is rare. If it happens to you, you may want to choose a slightly different color that displays correctly regardless of which color system is used.

How do I get my logo?

Once you've created and saved your logo, you can easily download the web-ready code by clicking the “Free Web Logo” button in your account.

What else can I do with my logo?

Logomaker makes it easy to put your logo on business cards, magnets, notepads and more with our partners. Simply log into your account, purchase the high resolution files of your logo (just $49) then click the "Shop the Store" link. There are lots of attractive layouts there to choose from. We're sure you'll love your business cards (or whatever else you choose to print) and the service you receive.

Do I have the rights to my logo once I purchase it?

Yes. Once you purchase your logo, you have the rights to use it just about any way you wish. For the legal specifics, you can read our terms of service, here.

Can I trademark my logo?

Almost certainly. If your design features a unique combination of an icon, text, company name, spacing, and colors, then it is very likely you can trademark your logo for your industry. Logomaker will retain the copyright to the icon you select and it will remain in our database for future use.

You can begin using a small TM next to your logo as soon as you receive it. This indicates that you possess the rights to your logo and intend to use it with your products or service. You do not have to file an application to use a TM. If you want to use the more formal circle R designation with your logo, you must apply to the U.S. Patent and Trademark Office. There is a government fee required for this level of protection. Customers outside of the United States should check with their local legal authority.

Note about adding a TM to your logo with Logomaker: when you create your logo, you can add up to two lines of text. Many customers use the first line for their company name and the second line of text to add a TM in an appropriate place.

Will anyone else have access to the icon once I've created my logo?

Yes, we retain the rights to the icons in our library and will likely make them available to other customers in the future. But this won't necessarily keep you from trademarking or using your logo however you want (see above).

What files do I get?

If you simply want a free, web-ready logo, you will receive the appropriate HTML code to copy and paste into your website. This HTML code cannot be used for print applications. If you choose to purchase high-resolution versions of your logo (just $49) for non-web use, you will receive EPS, JPG, and GIF files.

What are the different file formats for?

The EPS file is a vector version of your logo to be used for large scale and high-resolution print applications like signs, billboards, ads, packaging, mailers, silk-screening, and business cards. To open and change this file you will need professional design software like Adobe Illustrator or Macromedia Freehand. Your print shop will have this software. For more information about what you get, click here.

The JPG file is a high-quality “bitmap” version of your logo that is best for use in online applications like websites, email, and Microsoft Office templates. It will look good on screen, but is not recommended for off-line use.

The GIF file you receive has a transparent background and is best for online applications where the background color is something other than white. This file is also great for use on invoices and other documents in Quickbooks.

Will I have a transparent file?

Yes, the GIF file you receive when you purchase your logo has a transparent background.

Which file is best for printing?

The .EPS file is the best for commercial printing like business cards, stationery, packaging, signs, and more.

Why can't I open the .EPS file?

Your .EPS file is a higher-resolution raster file that requires professional design software like Adobe Illustrator or Macromedia Freehand to open.

Do you offer a guarantee?

Yes. We guarantee that you can create a great new logo you'll love in as little as 15 minutes. And you can also download a free web version of that logo. But please don't purchase high-resolution files for a logo if you're not completely happy with it. Once you've purchased high-resolution files, we can't offer a refund.

I'm done using my logo. I don't want it any more. Can I have a refund?

Hmmm. Would you order and eat a nice steak dinner, then return a few days later, tell the waiter you don't want it any more, and ask for a refund? Yeah, we wouldn't do that either. Once you've created a logo and downloaded it to use, we can't offer a refund. Sorry.

I don't like the logo I created. What can I do?

Well, that's up to you. You can use Logomaker to choose a different icon, choose different fonts, change the colors and try to create something you do like. Or, we can put a team of professional designers on your project and you can see several different concepts custom designed for your business (there is an additional charge for this service). If you'd rather have a team of pros on your project, let us know.

What are the differences between a do-it-yourself logo and a custom logo? Why would I choose one over the other?

It all comes down to what you need a logo for. If you just need something to get your business up and running and don't have a budget for marketing, a do-it-yourself logo from Logomaker fits the bill. If you need a logo designed specifically for your business or product, unique type treatments or icons, or you plan on growing your business into a multi-million dollar operation and have a marketing budget to help you do it, a custom design logo may be a better fit.

Do you have an affiliates program?

So you're looking for a way to make some money with Logomaker? Great. You can find more information about our affiliate program, right here.

I've got a problem. Who do I contact?

Why wait until you've got a problem? We'd rather hear from you when you're happy! But if something goes wrong, the best way to reach us is by using the short form on our Contact Us page or by emailing support@logomaker.com. We look forward to helping you.